Experience & credentials
Sid NguyenThanh Le Nguyen
Systems Architecture · Enterprise Technology · Technical Leadership
Professional summary
Systems architect and technology consultant with more than 20 years of experience connecting business needs with practical IT solutions. Background spans enterprise networking, cybersecurity, data centers, virtualization, unified communications, and technical project management. Combines hands-on technical depth with executive communication, partner development, and a record of exceeding sales goals.
Areas of expertise
- Enterprise networking & security
- Data center architecture & virtualization
- Unified communications & collaboration
- Technical presales & solution design
- Proofs of concept & technical workshops
- Project management & stakeholder communication
Professional experience
Cisco
Senior Systems Architect
- Support state and local government and education (SLED) customers throughout Louisiana.
- Presented at Cisco Live in Las Vegas.
- Contributed to the Gulf States’ No. 1 team in fiscal year 2025.
- Met annual performance goals each year in the role.
- Supported major accounts across the Zoom portfolio, including Zoom Phone, Zoom Events, and Zoom Rooms.
- Led proofs of concept, technical escalations, account planning, and day-to-day customer support.
- Received the FY2021 Rookie Award and TOLA Majors systems engineer recognition for a quarter and the first half of FY2022.
- Filed more than 25 patent applications, including work related to Zoom Notes, AI, and other Zoom capabilities.
Cisco Systems
Senior Solution Architect
- Supported commercial accounts throughout Louisiana; met annual goals for four consecutive years and reached stretch goals twice.
- Ranked No. 1 in the Mid-South for security solution sales in FY2019.
- Served as Gulf States technical lead for data center solutions, working with technologies from VMware, VCE, Veeam, Citrix, and Cisco HyperFlex.
- Designed security solutions using Cisco Umbrella, AMP, Stealthwatch, Tetration, and Firepower.
- Developed customer relationships and trained local partners on Cisco technologies.
Cisco Systems
Consulting Systems Engineer
- Supported medium and large commercial customers across Alabama, Louisiana, and Mississippi.
- Designed data center and security solutions, including Cisco Nexus, UCS, and ACI architectures.
- Delivered technical workshops and managed customer relationships and expectations.
Presidio
Solution Architect
- Exceeded quota each year and recruited systems engineers to help deploy customer solutions.
- Advised enterprise, healthcare, local government, K–12, and university customers.
- Helped secure major data center projects for BCBS, Entergy, and Ochsner.
- Managed technology partner relationships.
Global Data Systems
Consulting Systems Engineer
- Supported three of the company’s highest-grossing account managers and exceeded quota each year, averaging 108% attainment.
- Was directly responsible for more than $44 million in revenue, representing 75% of company revenue.
- Developed proofs of concept for virtual desktops, email filtering, web proxies, wireless, and other enterprise technologies.
- Designed solutions for healthcare, government, schools, and universities across virtualization, data centers, networking, and communications.
- Created statements of work and detailed design documentation; coordinated with delivery teams to align customer expectations and implementation.
- Trained customers and colleagues and spoke at company marketing and social events.
SIDtechs
Network Consultant
- Provided technology consulting to customers in New Orleans and surrounding communities.
- Worked across presales, sales, implementation, project management, and business operations.
- Built customer relationships through technical expertise and clear communication.
Additional consulting & project management experience
BCI
Senior IT Consultant / Technical Project Manager
- Led engineers and consultants serving small businesses through enterprises with more than 10,000 clients.
- Provided presales support across networking, security, voice, virtualization, storage, and Microsoft infrastructure.
- Coordinated sales, engineering, and customer stakeholders to deliver projects on time and within budget.
- Supported the company’s pursuit of Cisco Master partner designation as its sole PMI-certified Project Management Professional.
IBM
Technical Project Manager / IT Consultant
- Managed projects with budgets ranging from $100,000 to more than $30 million, including a multimillion-dollar MPLS initiative.
- Managed data center upgrades and complete network migrations for Fortune 100 customers.
- Developed statements of work, work breakdown structures, and project plans; managed engagements from initiation through close.
- Completed IBM Tier 1 project management training and coursework in IBM’s project management methods.
Certifications & professional credentials
- Cisco Certified Internetwork Expert (CCIE) #17598
- Project Management Professional (PMP) #275453
- GIAC Certified Incident Handler (GCIH) #6051
- VMware Certified Professional (VCP)
- Cisco Certified Voice Professional (CCVP)
- Cisco Certified Security Professional (CCSP)
- Microsoft Certified Systems Engineer — Messaging & Security
- Microsoft Certified IT Professional — Exchange 2007/2010 and Windows Server 2008
- Juniper JNCIS-ES and JNCIS-ER
- ITIL Foundation Certificate in IT Service Management (EXIN)
Education
University of New Orleans
Bachelor of Science, Management Information Systems · May 1998
GPA: 3.6 · Ranked third in the major · Dean’s List each year